Cancellation Policy

Cancellations, transfer or postponement   We understand that plans may change after training has been booked. If you need to cancel, please let us know in writing by emailing contactus@ecc.ac.uk If you cancel a booking with more than 3 weeks notice, there won't be any cancellation fees. If you cancel a booking with less than 3 notice. the following will apply.   ⁃ Cancellation with at least 3 weeks’ notice - Full refund except ⁃ Cancellation with 10 working days’ notice - 50% refund / 50% chargeable ⁃ Cancellation < 10 working days’ notice - Full amount chargeable, no refund ⁃ Cancellation of training places when using member allocation - For late cancellations of 10 working days or less, members will lose one of their 8 inclusive places.   To avoid cancellation fees, training can be transferred to another colleague.

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